Cause of wireless voice outage unclear for Rogers, Telus, Bell, Freedom

Wireless voice calls were dropped and many customers could not place or receive wireless voice calls

A man speaks on a mobile phone outside Rogers Communications Inc.’s annual general meeting of shareholders in Toronto on Tuesday, April 22, 2014. (THE CANADIAN PRESS/Darren Calabrese)

The cause of a service outage that affected voice calls on numerous Canadian mobile brands, starting Sunday afternoon, remained unclear Monday as carriers said only some customers continued to have problems.

“Teams are working hard to fully resolve the issue and we sincerely apologize to our customers,” a Rogers statement said Monday.

Telus, Bell Canada and Freedom also experienced problems with voice service about the same time but restoration began late Sunday.

None of the carriers had publicly stated a root cause of the disruption as of Monday afternoon.

The degraded quality of service included dropped wireless voice calls and an unspecified number of customers being unable to place or receive wireless voice calls.

“Some customers may still experience intermittent wireless voice service,” Freedom said in an email Monday afternoon. ”We sincerely apologize to any of our customers who were impacted by this issue.”

A Telus email statement said its customers began reporting an inability to receive or place voice calls with Freedom Mobile or Rogers customers starting about 2 p.m. Sunday but those problems were resolved about 1 a.m. Monday.

Bell Canada said its customers began experiencing problems Sunday afternoon as a result of problems with other carriers, which weren’t identified, but the service issues were resolved around 10 p.m. Sunday.

“We understand that customers at all Canadian wireless companies (including Bell, Virgin and Lucky Mobile) would have encountered problems calling or receiving calls from customers at the affected carriers,” Bell said in an email.

Besides their flagship brands, Telus offers the Koodo and Public Mobile services and Rogers offers Fido and Chatr.

David Paddon, The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

Nelson plans for Clearwater Creek as additional water source

Existing Selous and Anderson Creek sources to be upgraded

Trafalgar Thunder win gold, silver at Oliver volleyball tournament

The girls finished first while the boys team just lost out in the final

Kootenay Rhythm Dragons get a helping hand moving boat

The 800-pound boat was moved out of the water for repairs

Trick or tree! Nelson teen raises Halloween money for tree planting

Gala Snir Shaool might stop by your house on Halloween night

Two Nelson Police officers investigated for misconduct

The investigations were made public in an annual report

VIDEO: L.V. Rogers staff get new looks

The school met its Terry Fox fundraising goal, which also met a change in style for several staff

Beers on the job, smacking crotches: 10 police misconduct probes in B.C.

Recent report by the Office of the Police Complaint Commissioner highlights a number of investigations

Seizure of cannabis edibles, including mac-and-cheese, prompt warning from B.C. RCMP

Potato chips, cheesecake and candy infused with cannabis also seized back in August

B.C. parents sue city and province in 12-year-old daughter’s drowning at lake

Beverly Park drowned at Rotary Lake in Dawson Creek in August 2016

VIDEO: Chill with polar bears through an Arctic live cam

Cam reopens just ahead of Polar Bear Week

Aquilini companies deny negligence in U.S. vineyard fire that killed two kids

Fire occurred at Red Mountain Vineyard, located in southeast Washington State

Surrey cop killer gets new parole conditions

Surrey RCMP Constable Roger Pierlet, 23, was shot dead on March 29, 1974

Former Kelowna Hells Angels associate could be deported, court rules

David Revell has lost his fight against deportation from Canada

Most Read