The Nelson and District Credit Union has successfully completed SWITCH, its banking system upgrade to the new Acumen core banking solution from Fiserv Solutions of Canada.
Nelson and District Credit Union’s legacy banking system was over a decade old, and to keep pace with changing technology and an evolving financial services industry, the credit union made the decision in late 2009 to start the process of upgrading to Acumen, a next-generation banking system.
Members experienced branch and electronic service interruptions during SWITCH when the credit union was closed from April 30 to Tuesday, May 3.
“This was a massive undertaking for us, with planning taking over one year,” says credit union CEO Doug Stoddart. “Our staff and board have been committed to making this upgrade a success. In order to minimize member impact, the entire organization wanted to ensure a positive transition process.”
“We are asking members to be patient in the few weeks following the upgrade as staff members become more comfortable on the new system.”