Air Canada reviewing how crew left sleeping passenger on parked plane

In a Facebook post, the woman said she woke up ‘all alone’ on a ‘cold dark’ aircraft

The tail of an Air Canada Boeing 787-8 Dreamliner aircraft is seen at a hangar at the Toronto Pearson International Airport in Mississauga, Ont. (THE CANADIAN PRESS/Mark Blinch)

Air Canada said Sunday it’s looking into how crew members could have disembarked from a plane without noticing a sleeping passenger who was left behind.

The airline was responding to an incident involving a woman who described waking up “all alone” on a “cold dark” aircraft after a flight to Toronto earlier this month.

“I think I’m having a bad dream bc like seriously how is this happening!!?!” Tiffani Adams recounted in a June 19 Facebook post sent by her friend, Deanna Noel-Dale.

The airline confirmed the incident took place but declined to comment on its disembarking procedures or how the passenger may have been overlooked.

READ MORE: Air Canada, WestJet expected to take financial hit from 737 Max 8 ban

“We are still reviewing this matter so we have no additional details to share, but we have followed up with the customer and remain in contact with her,” Air Canada told the Associated Press.

Adams wrote that after she woke up, she called Noel-Dale to try to explain what happened, but her phone died and she couldn’t charge it because power to the plane was off. She said she was “full on panicking” by the time she found the “walky talky thingys in the cockpit,” which also didn’t work.

After no one saw the “sos signals” she made by shining a flashlight out the window, she unbolted a cabin door. Facing a steep drop to the tarmac, she leaned out of the aircraft and called over a ground crew, who got her out.

The passenger wrote that Air Canada personnel asked if she was OK and whether she would like a limo and hotel, but she declined the offer. She said airline representatives apologized and said they would investigate.

“I haven’t got much sleep since the reoccurring night terrors and waking up anxious and afraid I’m alone locked up someplace dark,” she wrote.

The AP attempted to reach Adams through Noel-Dale’s Facebook account but had not received a response by late Sunday morning.

Air Canada said in a Facebook response to the post that it was surprised to hear the story and “very concerned,” asking Adams to send a private message with her flight details.

“We’ll take a look into it,” the airline wrote.

Natalie Schachar, The Associated Press

Like us on Facebook and follow us on Twitter

Just Posted

Inquest planned in death of Peter de Groot

It’s been five years since the Slocan man was shot by RCMP

COLUMN: The ups and downs of electric vehicles

Three Nelson city councillors set out to get to Vancouver from Nelson in an electric car

COLUMN: East Shore finds diligence lacking on ferry decision

Opinion from Herve Blezy of the East Shore Advocacy Society

COLUMN: Library’s Voting 101 session puts election in new light

Anne DeGrace describes a library discussion last week that aimed to “de-spin” the election

Plastic reduction: these Nelson businesses are on it

October is plastic waste awareness month in Nelson

YouTube video of Revelstoke grizzly bear goes viral

Why did the grizzly bear cross the railway tracks?

Two years later, City of Fernie remembers

Oct. 17, 2019 marks two years since the tragic ammonia leak at Fernie Memorial Arena

Japanese buyer expands wood pellet contract with B.C.’s Pinnacle

Mitsui and Co. increases contract with Interior energy producer

Cannings endorsed by David Suzuki

South Okanagan-West Kootenay NDP candidate loading up on endorsements

ELECTION 2019: Have Justin Trudeau’s Liberals really cut middle-class taxes?

Conservative Andrew Scheer vows to cut bottom bracket, NDP’s Jagmeet Singh targets wealth tax

B.C. RCMP officer suing the force for malicious prosecution

Cpl. Tammy Hollingsworth cleared of wrongdoing after misconduct hearing

Talk to your kids about vaping, B.C.’s top doctor says

B.C. health officials have discovered the first vaping-related illness in the province

Alberta truck convoy plans counter-protest at climate rally with Greta Thunberg

United We Roll organizer says similar protest planned for Swedish teen’s event in Edmonton

Scheer, Trudeau, Singh haggle over potential minority government outcome

If you believe the polls, it appears the Liberals and Conservatives are neck-and-neck

Most Read