ICBC has moved its Nelson claims office from the foot of Baker St. into the ground floor of the White Building to share space with Service BC.
“It makes good financial sense and it also enhances customer convenience by having driver licensing, claim services, and Service BC in one central and convenient location,” ICBC spokeswoman Leslie Dickson told 103.5 Juice FM.
ICBC already shares office space with Service BC for driver licensing in Nelson and 28 other places throughout the province. It is also co-locating its claims centres with Service BC in Prince Rupert and Smithers.
The Nelson move only involves one employee. The union representing that worker supports relocating the office, but is concerned it is has been reduced from three employees a few years ago to the lone remaining worker by attrition.
“At least this person is now in an office with other people, as opposed to working alone,” COPE 378 vice-president Annette Toth said. “Of course, we would by far prefer to have ICBC staff their offices in smaller communities appropriately. This is typical of the way ICBC treats smaller communities.”
Toth said they’ve complained to Transportation Minister Todd Stone several times over the last couple of years to underscore their unhappiness.