Nelson Hydro’s powerhouse on the Kootenay River is seen at right. File photo

Nelson Hydro seeks customer feedback prior to rate review

A new rate design application will be submitted to the BC Utilities Commission in 2020

Submitted by Nelson Hydro

If you’re a Nelson Hydro customer, the local power provider wants to hear from you over the next few weeks.

A survey slated for this month is planned in preparation for a rate design application that will be submitted to the BC Utilities Commission in 2020.

Nelson Hydro General Manager Alex Love says the utility will soon be surveying residents of the city and surrounding rural areas on four important issues: customer service and reliability, infrastructure renewal, investment, and a review of everyone’s electricity rates. That includes residential and business ratepayers.

Within the next few weeks, Nelson Hydro customers will receive letters through Canada Post with easy-to-follow details on where to find the survey online, and how to access your copy of the questionnaire.

Your answers and personal information will be kept confidential.

“We’re looking for important feedback from our customers,” says Love. “We’d like our ratepayers to let us know how we’re doing when it comes to customer service and our performance during outages, as well as their thoughts on issues like rate fairness, energy conservation, and the safety and reliability of the utility’s infrastructure.”

Love explains that all utilities review the cost of service and rate design periodically to make sure rates reflect the fair allocation of costs to residential and business customers. This process is called a cost of service analysis.

The analysis aims to ensure one group of customers isn’t unfairly subsidizing another. Nelson Hydro’s electricity rate review will help determine what, if any, updates to its rate structures are needed.

Nelson Hydro completed its last analysis in December 2018, which identified some inequities amongst different customer groups.

Nelson Hydro — one of B.C.’s most unique municipally-owned utilities — supplies electrical service to 10,600 homes and businesses in the City of Nelson and the surrounding area, which includes Blewett, Taghum, Sproule and Grohman Creek, Highway 6 towards Salmo, Harrop, Procter, Balfour, and Queens Bay.

Nelson Hydro is the only municipally-owned and operated utility in B.C. to have its own generation, transmission and distribution systems.

Just Posted

Kootenay-Columbia MP reacts to leader’s surprise resignation

The resignation of Conservative Party leader Andrew Scheer caught members of his caucus by surprise

Kootenay-Columbia MP talks throne speech, USMCA trade deal

Rob Morrison to open constituency office in Cranbrook at 800C Baker St. on Dec. 19

Kaslo commits to 100 per cent renewable energy plan

Nine local governments have made the pledge this year

SOWK MP unsurprised by Scheer resignation

“It’s a very tough job being a leader of a party, and we thanked him for that service,” - MP Cannings

Promoter fundraises for new Kootenay Country Music Fest

Travis Pangburn seeks $150,000 through Gofundme campaign to re-launch event

‘Not a decision I came to lightly:’ Scheer to resign as Conservative leader

Decision comes after weeks of Conservative infighting following the October election

‘British Columbians are paying too much’: Eby directs ICBC to delay rate application

Attorney General David Eby calls for delay in order to see how two reforms play out

VIDEO: Octopus, bald eagle battle after bird ‘bites off more than it can chew’ in B.C. waters

B.C. crew films fight between the two feisty animals in Quatsino off north Vancouver Island

Couple who bought $120k banana duct-taped to wall say artwork will be ‘iconic’

Pair compared it to Warhol’s ‘Campbell’s Soup Cans,’ which was initially ‘met with mockery’

Race to replace Andrew Scheer could be a crowded one

Many familiar faces, such as Maxime Bernier, Jason Kenney, Doug Ford and Kevin O’Leary, have said no

Owner surrenders dogs chained up outside among scrap metal, garbage to BC SPCA

Shepherd-breed dogs were living in ‘deplorable conditions.’

B.C. plane crash victim identified; witnesses describe ‘explosion’

He was a flight instructor, charter pilot and owned an airstrip before leaving Alberta

BC Hydro offers tips as collisions with power poles increase

Region with the largest spike in collisions was the Lower Mainland at 16 per cent

Most Read