Kootenay Lake HR manager Susanne Morris spoke to the school board on Tuesday about the problematic call-out system for substitute teachers.

School district call-out issues investigated and addressed

Kootenay Lake school district administration are working to address issues with newly implemented system Smart Find Express.

The Kootenay Lake school district is doing all it can to solve the issues surrounding the implementation of Smart Find Express, a call-out system for substitutes, according to human resources manager Susanne Morris.

“It is a pretty complex system but it also works very well in ensuring fairness,” she told the school board on Tuesday evening. “I’ve been monitoring the system closely. I feel like I’ve been babysitting that thing.”

Though there have been vocal critics of the system, Morris pointed out their classroom fill-rate is now higher than it was last year it’s currently sitting at 97.5 per cent.

“The reasons for not filling are really consistent: human error,” she said, adding that the system “was calling out exactly as it should.”

Morris has contacted teachers on call in the district to make sure they’re booking themselves as not available in the system on days they can’t work.

Currently the administration is seeing a huge number of unanswered calls, so after consultation with the teachers’ union they’ve decided to adjust their call-out times.

From now on no calls will be made on Friday nights, calls will only be made from 7-to-9 p.m. in evenings and there will be no calls on Sundays that fall before a holiday Monday.

Morris noted 760 staff members have trained on the new system, many of them more than once. She said training will continue.

Morris invited anyone having trouble with the system to contact her directly.

 

Just Posted

Group wants Nelson considered for basic income

The province is studying a possible pilot project

Critical Condition: ‘People are dying from treatable medical conditions’

Problems with ambulance service policies are systemic and province-wide, advocacy group leader says.

Nelson Greyhound cuts approved

Service will be reduced to two trips in each direction per week

Before the war, ‘a beautiful life’

Syrian refugee family moves to Nelson from Castlegar, Turkey and Damascus

COLUMN: Violence and bullying very much alive in school

Nelson mother says real change is needed

South Nelson sings ‘Wheat Kings’

Grade 4 and 5 students performed at Nelson city council

Glacier sending 3 gymnasts to B.C. Winter Games

Eden Bellman, Dafni van Hellemond, Brianne Stefani are on their way to Kamloops

Arts therapy school applying to offer master’s degree

Kutenai Art Therapy Institute hopes to have a program in place next year

Meadow Creek student wins $100K scholarship

Jesalyn Tremblay is one of just 34 people nationwide awarded the money

Beware the middle class bunnies

Freedom to Read Week at the Library

Reflections of a cool theatre festival

Father and son on a Cariboo trek

LETTER: Refugee family story was eclipsed by a photo of a dog

Kootenay Co-op issues warm greeting to newcomers

LETTER: It’s time to ban semi-automatic weapons in Canada

Gun owner says we are heading to misery if we don’t

Sticking the landing at the B.C. Games

Gymnasts talk competition, B.C. Winter Games, and teamwork in Kamloops

Most Read