More than ever before, as pandemic conditions persist, the threat of data breaches and cyberattacks continues to grow, according to SFU professor Michael Parent. (Pixabay photo)

More than ever before, as pandemic conditions persist, the threat of data breaches and cyberattacks continues to grow, according to SFU professor Michael Parent. (Pixabay photo)

SFU expert unveils 5 ways the COVID-19 pandemic has forever changed cybersecurity

Recognizing these changes is the first in a series of steps to mitigate them once the pandemic ends, and before the next: Michael Parent

  • Mar. 6, 2021 8:46 a.m.

By Michael Parent, Professor, Management Information Systems, Simon Fraser University

More than ever before, as pandemic conditions persist, the threat of data breaches and cyberattacks continues to grow.

COVID-19 has permanently changed organizational culture and behaviour. Recognizing these changes is the first in a series of steps to mitigate them once this pandemic ends, and before the next.

As we enter the second year of the pandemic and temporary measures seem more permanent, there are five ways that cybersecurity has forever been altered:

1. Working from home

What began as a temporary measure to isolate employees in order to prevent the spread of COVID-19 has morphed into a more permanent, even desirable situation for some. Employees have relocated to rural locales, implemented flexible work hours and begun to relish the absence of hours-long commutes.

For enterprises, it means that every home office, work nook or kitchen table potentially becomes a shared office space. Organizations now effectively have hundreds of satellite offices whereas before COVID-19, they may have had none.

It’s no wonder, then, that the FBI reports cybercrime has tripled since the start of the pandemic. Not only are there more targets for hackers to access, but they are also, in many cases, not nearly as defended as enterprise computing environments. Employees are also dealing with many more emails and messages, which increases the odds that they will inadvertently click on a phishing email.

Each organization is only as strong as the weakest, unprotected home router in its highly distributed network. It is difficult for IT to enforce standards, and to ensure that all devices and software are up-to-date and secure.

Working from home on the scale produced by pandemic public health measures has led to many uncontrolled, unmonitored and insecure access points, making organizations even more vulnerable.

2. Meeting virtually

Love it or hate it, the virtual meeting is here to stay. Long touted as an efficient and cost-effective way to gather, e-meetings have now come into their own out of sheer necessity. To some, it is a blessing: no more pointless, mind-numbing, low-productivity committee meetings (or if there are, multitasking is easier and there is no commute required).

For others, though, the richness of face-to-face communication is lost, as are opportunities for informal but often important conversations. It becomes more challenging to relate to one another, especially for newcomers to the organization. Zoom fatigue is real, distractions are inevitable and performance suffers. Paradoxically, employees end up spending more time meeting on a virtual platform than perhaps they ever did before. “You’re muted” has become a rallying cry!

The pandemic has led to more virtual meetings and a resulting loss in productivity, culture and communications richness. The lower the perceived value of the meeting, the more likely it is to remain online post-pandemic.

3. Keeping data private

Pre-pandemic, consumers were most concerned that their personal information would be stolen by hackers. While this concern remains, the growth in online commerce means that we are forced to share our data and create online profiles for virtually every product and service consumed; even hairdressers, if still operating, often require customers to create online accounts to book appointments and virtually sign COVID-19 waivers ahead of services.

However, consumers are more concerned about the uses of their data now and after the pandemic. There is a call from the American Bar Association, among others, for individuals to own and control their data, and to obtain credible assurances that they will only be used for the purposes agreed to, not sold without permission, and deleted, discarded and destroyed at their wish.

Data ownership has permanently changed, and government regulations need to be in place and enforceable to protect consumer information and guarantee privacy. Consumers should be confident that organizations have data destruction or erasure protocols in place to protect their privacy when they no longer wish to transact with the organization.

4. Redefining culture

Culture is often an organization’s most powerful asset. It has the power to catalyze and create long-term value (financial and otherwise) in organizations. Culture binds employees to each other and to a purpose.

Many scholars and practitioners have studied, commented on and codified corporate culture.

Culture is transmitted in a number of formal and informal ways, explicitly and tacitly: face-to-face meetings when employees chat, corporate events, orientation days and informal socializing during and after hours. Pandemic health measures have constrained this communication. Acculturation — the acquisition of and acceptance into the organization’s culture — has become even more of a challenge.

Employees may feel alienated, alone and adrift. Their organization’s culture itself may have changed. As a result, creating and sustaining a culture that promotes high performance may become challenging when rich, interpersonal interactions are constrained.

Post-pandemic, it will be challenging to recover an organization’s culture and to develop a new one that takes into account the post-COVID reality.

5. Managing and controlling transformation

Management controls are one side of a two-sided coin, the flip side being risk. Systems are designed, implemented and monitored to ensure that risks are eliminated, mitigated or accepted. Before COVID-19, businesses had developed contingency plans for a variety of risks which, ironically, even included pandemics.

Pressures to accelerate digital transformation have led to early adoption of technologies like artificial intelligence. These technologies are not without their risks, as a number of recent incidents have shown.

However, during this pandemic, we have realized that even the most extreme events became likely. As a result, principal risk integration and the newly realized goal of supply chain resilience have gone well beyond the bounds of the organization to include all elements of the supply chain and an organization’s many stakeholders.

cybersecurity

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Edna Whiteley in 2016. “Her whole life has been happy and about helping others,” says her nephew Bob Steed. Photo: Submitted
Nelson’s ‘little firecracker’ Edna Whiteley turns 100

Whiteley is known as a welcoming ambassador for new arrivals in the city

B.C. Finance Minister Selina Robinson outlines the province’s three-year budget in Victoria, April 20, 2021. (B.C. government video)
B.C. deficit to grow by $19 billion for COVID-19 recovery spending

Pandemic-year deficit $5 billion lower than forecast

A syringe is loaded with COVID-19 vaccine at a vaccination clinic run by Vancouver Coastal Health, in Richmond, B.C., Saturday, April 10, 2021. THE CANADIAN PRESS/Jonathan Hayward
67 new cases of COVID-19 in Interior Health

Thirty people in the region are hospitalized with the virus, 11 of whom are intensive care

An animal carrier full of bullet holes and containing a dead animal was found near Castlegar. Photo: Colleen Schwartz
Castlegar woman finds dead animal inside carrier riddled with bullet holes

The remains were discovered near Syringa Creek Provincial Park

Kootenay-Columbia MP Rob Morrison. Photo courtesy Conservative Party of Canada.
Kootenay-Columbia MP pans federal budget

Conservative Rob Morrison says budget doesn’t have a plan for long-term spending priorities

These are the faces we were born with, we are sorry.
VIDEO: Wednesday Roundup

Bill and Tyler chat about the latest in Nelson

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

B.C. Finance Minister Selina Robinson leaves the assembly with Premier John Horgan after the budget speech Tuesday, April 20, 2021. THE CANADIAN PRESS/Chad Hipolito
Paid sick leave for ‘hard-hit’ workers left out of provincial budget: BCGEU

‘For recovery to be equitable it requires supports for workers, not just business,’ says union president Laird Cronk

A large crowd protested against COVID-19 measures at Sunset Beach in Vancouver on Tuesday, April 20, 2021. (Snapchat)
VIDEO: Large, police-patrolled crowds gather at Vancouver beach for COVID protests

Vancouver police said they patrolled the area and monitored all gatherings

In this image from video, former Minneapolis police Officer Derek Chauvin, center, is taken into custody as his attorney, Eric Nelson, left, looks on, after the verdicts were read at Chauvin’s trial for the 2020 death of George Floyd, Tuesday, April 20, 2021, at the Hennepin County Courthouse in Minneapolis, Minn. THE CANADIAN PRESS/Court TV via AP, Pool
George Floyd’s death was ‘wake-up call’ about systemic racism: Trudeau

Derek Chauvin was found guilty Tuesday on all three charges against him

Former University of Victoria rowing coach Barney Williams is photographed in the stands during the Greater Victoria Invitational at CARSA Performance Gym at the University of Victoria in Victoria, B.C., on Friday, November 29, 2019. THE CANADIAN PRESS/Chad Hipolito
Rowing Canada sanctions former head coach of B.C. varsity women’s team

Suspension of Barney Williams would be reversed if he complies with certain terms

A man pauses at a coffin after carrying it during a memorial march to remember victims of overdose deaths in Vancouver. THE CANADIAN PRESS/Darryl Dyck
B.C. announces historic half-billion-dollar funding for overdose crisis, mental health

Of it, $152 million will be used to address the opioid crisis and see the creation of 195 new substance use treatment beds

Most Read