I just had the pleasure of visiting Tom and Marie Murphy, Nelson residents, earlier this month. I feel compelled to let you know what a great community you have.
Our Avis rental car had a flat tire Saturday morning, the CAA guy came in 20 minutes (sorry I forgot his name) and suggested we go to Kal Tire to have it fixed. He gave us a little air, directions to Kal Tire and followed us there to make sure we made it.
Aiden at Kal Tire, had the tire repaired in no time and refused to accept payment for the service, but just asked us to tell our friends to visit Kal Tire.
This level of caring and customer service unfortunately is a rare commodity in Los Angeles so it was quite refreshing. It was also typical of all the folks we interracted with during our stay in Nelson.
You’ve got a great thing going up there, please don’t let anyone spoil it.
See you next year.
Jim, Erin, Chloe and Everett Upchurch
Los Angeles, California