Emergency calls

E-Comm says the organization is understaffed and underfunded while facing a record level of calls for service. (E-Comm photo)

‘Understaffed and underfunded’: E-Comm struggling to meet demand for B.C. 911 calls

Staff shortages and increased call volumes straining E-Comm’s resources

 

Penelakut Tribe elder August Sylvester and his daughter Marya Luby perform a ceremonial cleansing of the MV Island Responder to rid it of evil, accompanied by captains Chris Mullin and Bob Mollet. (Photo by Don Bodger)

Official ceremony launches Island Responder into a new era

Commemoration of marine ambulance in B.C. community features Penelakut blessing

 

More than 40 per cent of non-emergency calls made to the Vancouver Police Department through E-Comm were abandoned in the first quarter of 2022, according to VPD. (Facebook/E-Comm911)

‘Public safety issue’: 40% of non-emergency calls in Vancouver going unanswered

E-Comm says increased call volumes, staff stress leave contributing to ongoing issue

 

A 15-year old hockey player waited 42 minutes for an ambulance response after suffering a severe injury at Penticton’s Memorial Arena on Wednesday morning (March 16). (Black Press file photo)

Youth hockey player with neck injury waits 42 minutes for ambulance in Penticton

‘We know it can be stressful waiting for an ambulance,’: BC Emergency Health Services said

A 15-year old hockey player waited 42 minutes for an ambulance response after suffering a severe injury at Penticton’s Memorial Arena on Wednesday morning (March 16). (Black Press file photo)
Brian Francoeur, left, and Harman Bootsma inside the Island Responder. (Photo by Don Bodger)

First purpose-built marine ambulance in B.C. waters a valuable commodity

Island Responder operating off Chemainus for island residents features an on/off ramp for stretchers

Brian Francoeur, left, and Harman Bootsma inside the Island Responder. (Photo by Don Bodger)
The opioid crisis has left B.C. paramedics struggling with mental health issues. ADOBE STOCK IMAGE

Trickle-down effect: never-ending opioid crisis driving B.C. paramedics to exhaustion

Ambulance Paramedics of B.C. seeing sharp spike in mental health-related issues among members

The opioid crisis has left B.C. paramedics struggling with mental health issues. ADOBE STOCK IMAGE
(Facebook/E-Comm911)

Mixed-up coffee orders, messy roommates top E-Comm’s 911 nuisance calls

E-Comm handles 99 per cent of B.C.’s 9-1-1 calls and urges the public to call for emergencies only

(Facebook/E-Comm911)
(PQB News file photo)

Thanksgiving long weekend phone delays plague B.C. ambulance service response

E-Comms 9-1-1 says the extended wait period a result of call transferring delays

(PQB News file photo)
The back of a BC Emergency Health Services ground ambulance. (PQB News file photo)

B.C. woman says husband’s death while family waited on hold won’t ‘be put on a shelf’

Nancy Blakey says talks include ‘very progressive’ meeting with BC Emergency Health Services

The back of a BC Emergency Health Services ground ambulance. (PQB News file photo)
Dr. Nicholas Sparrow with the Kootenay Emergency Response Physicians Association (KERPA) vehicle. Photo: KERPA

Kootenay emergency response organization awarded first special operations accreditation in Canada

Kootenay Emergency Response Physicians Association responds to life-threatening incidents

Dr. Nicholas Sparrow with the Kootenay Emergency Response Physicians Association (KERPA) vehicle. Photo: KERPA
Aira Khan waited for an ambulance that never came. (Submitted photo)

UPDATE: Surrey residents report calling 911 for ambulances that didn’t arrive

One was an eight-year-old girl, another a 64-year-old woman with a blood clot after getting an AstraZeneca vaccine

Aira Khan waited for an ambulance that never came. (Submitted photo)
Emergency Health Services say they received a 911 call June 1 at 3:35 p.m. from a woman who had fallen but was in stable condition at Metrotown SkyTrain station. (Ambulance Paramedics of B.C.)

Ambulance response times in question after B.C. woman waits 1 hour with broken hip

Union president Troy Clifford says B.C.’s poorly managed paramedic staffing system is to blame

Emergency Health Services say they received a 911 call June 1 at 3:35 p.m. from a woman who had fallen but was in stable condition at Metrotown SkyTrain station. (Ambulance Paramedics of B.C.)
Ambulance crews have been busy with a record number of emergency overdose calls this Wednesday, April 21. (BC Emergency Health Services)

B.C. paramedics responded to a record 138 overdose calls in a single day

Wednesday’s calls included 48 in the Vancouver Coastal Health region and 51 in Fraser Health

Ambulance crews have been busy with a record number of emergency overdose calls this Wednesday, April 21. (BC Emergency Health Services)
Alexis Coughlan of Abbotsford is questioning why the paramedics took so long and why the firefighters from down the street were not dispatched when her two-year-old son Milo was having a seizure. (Submitted photo)

With a firehall down the street, B.C. mom questions response time for son’s seizure

Alexis Coughlan wonders why firefighters just down the street weren’t called before paramedics

Alexis Coughlan of Abbotsford is questioning why the paramedics took so long and why the firefighters from down the street were not dispatched when her two-year-old son Milo was having a seizure. (Submitted photo)
(Pixabay)

Crisis lines in Interior reached record number of calls in 2020: report

Responders provided 450,000 minutes of support, helping 30,000 in 2020, a record since 2012

(Pixabay)
Hands-only CRP has been proven to be far more effective than mouth-to-mouth and is far safer during the COVID-19 pandemic, says Leon Baranowski, B.C. Emergency Health Services paramedic practice leader. (BCEHS stock photo)

CPR during COVID-19: How to save someone’s life without risking your own

Paramedics share tips after civilians perform safe CPR on cardiac arrest patient in B.C. park

Hands-only CRP has been proven to be far more effective than mouth-to-mouth and is far safer during the COVID-19 pandemic, says Leon Baranowski, B.C. Emergency Health Services paramedic practice leader. (BCEHS stock photo)
Nelson police assist a man whose kayak capsized in Kootenay Lake on Monday. Photo submitted
Nelson police assist a man whose kayak capsized in Kootenay Lake on Monday. Photo submitted